Developing a Patient-centered Care Information System for Hemodialysis Clinic Services

Abstract

BACKGROUND: Patient-centered care is a service process that focuses on the patient. All health workers collaborate in providing services to patients undergoing dialysis at risk of adverse events. The information system is very urgent to develop as a tool for monitoring hemodialysis (HD) services. System monitoring can prevent medical errors in the hospital. AIM: The aim of the study was to develop a Patient-Centered Care Information System at the HD clinic and make the monitoring systems for doctors and nurses. This study was conducted in Nitipuran Health Center of HD care specialists. The data were obtained from the interview in 12 participants consisting of nursing in Nitipuran Health Center of HD care specialist. METHODS: This was a qualitative research with a design case study with focus group discussion. RESULTS: An electronic medical record was built to provide better service for dialysis patients at HD clinics. According to the healthcare workers’ convenience, the system that could input PCs and tablets used two different approaches. A PC-based system is for doctors, and the tablet-based  system is used by nurses who frequently monitor dialysis patients. CONCLUSION: The system built will make it easier for healthcare workers to monitor dialysis care from start to finish.