Trends in information technology and tourism.

Abstract

This chapter illustrates the progress of the tourist industry with regards to information technology, and develops a framework for future developments. The developments in information technology are expected to have major implications for the management and marketing of tourism enterprises. Consumer benefits will include more information/knowledge about products, services and destinations and will enable consumers to have a greater involvement in planning their travel and building their own itineraries and as a result, niche markets will grow rapidly.