Modelling the integration of information and communication technologies in small and medium hospitality enterprises.
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Published:2005
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Page:123-141
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ISSN:
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Container-title:Tourism SMEs, service quality and destination competitiveness
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language:
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Abstract
Abstract
This chapter explores the adoption of information and communication technologies (ICTs) in small and medium-sized hospitality enterprises (SMHEs) by building on Gamble's model (Progress in Tourism Recreation and Management (1994) 5, 273-288). The four phases of ICT adoption in the specific case of SMHEs are discussed, namely: (1) environmental phase; (2) strategic or collaborative phase; (3) management phase; and (4) innovative phase. The new model takes into account the emerging internal and external factors that have an impact on the SMHE sector.
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