Consumer behaviour in tourism.

Author:

Ballantyne R.,Moutinho L.,Rate S.

Abstract

Abstract

This chapter introduces the most important classic tenets in consumer behaviour with respect to their applicability in the tourism field. The chapter first deals with behavioural determinants of a broader nature, concentrating on reference group influences. Next, concepts concerning the individual are presented with a focus on: (i) tourist self-image; (ii) perception and cognition; (iii) motivation; and (iv) attitude and intention. Finally, an overview of the decision-making process is given, and other important determinants of tourist decision making, including the 'evoked set', are discussed.

Publisher

CABI

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