Human Behaviour in Veterinary Care

Abstract

Abstract The human in veterinary practice is an oft-neglected component of both human and animal welfare. Those in vet practice, including veterinarians, vet nurses, technical staff, and front-of-house staff all have a role to play in ensuring that animals receive the best possible care. How should clinicians approach the cognitive load of decision making in stressful situations, recognise the biases in their decision making, and balance non-technical skills alongside highly specialised clinical skills to support animal health? Veterinary work requires effective communication across diverse teams in stressful situations, and good animal care necessitates an understanding of human factors in the veterinary practice. Even after care has concluded, veterinarians need to recognise the impact that human behaviour has on supporting animal welfare. We describe how human behaviour impacts veterinary care, and how veterinarians can utilise up-to-date research on human behaviour such as the Knowledge Deficit Model of communication, the Theory of Planned Behaviour, and the 5As Behavioural Change model to improve animal welfare. Information © The Authors 2023