Affiliation:
1. Faculty of Science, University of Zagreb
2. Antun Gustav Matoš High School, Samobor
Abstract
This paper deals with economic-geographical factors of student satisfaction with café bars and nightclubs in Zagreb. To gain insight into regional differences in student satisfaction and guided by the principles of non-probabilistic sampling using the snowball technique, an online survey was conducted (N = 319). Significant spatial differences in consumer satisfaction were detected. They are not only caused by macroeconomic indicators (average salaries), nor by material resources that students have at their disposal (pocket money and other income) but are greatly relational. In other words, the perception of the price difference between Zagreb and the county from which the respondents come proved to be extremely important. Finally, the location was the most important factor when students choose which café bar they are going to visit.
Reference31 articles.
1. Akgün, Serkan, FundaYalım (2015), ˝The reasons of young consumers’ choice on-chain café stores: A research on Starbucks˝, International Review of Management and Marketing, 5 (3), 129-134.
2. Anderson, Eugene, Claes Fornell, Donald Lehman (1994), ˝Customer Satisfaction, Market Share and Profitability: Findings from Sweden“, Journal of Marketing,58, 53-66.
3. Anketno istraživanje (2019), Zadovoljstvo studenata Sveučilišta u Zagrebu kafićima i noćnim klubovima, https://forms.gle/8wQdUDwAVmGkpDTM9 (3. 12. 2019.).
4. Aresi, Giovanni (2014), Giovani, alcol e divertimento notturno. Dallo studio del fenomeno ad unaricerca-intervento in un quartiere ad alta concentrazione di locali, Tesi di dottorato, Università Cattolica del Sacro Cuore, Milano
5. Aslam, Wajeeha, Imtiaz Arif, Kashif Farhat, Marium Khursheed (2018), ˝The role of customer trust, service quality and value dimensions in determining satisfaction and loyalty: An empirical study of mobile telecommunication industry in Pakistan“, Market-Tržište, 30 (2), 177-194.