The organizational change brought about by the exchange of the information system in a company in the metalworking sector

Abstract

The objective is to analyze the change in the management system of a small company in the metalworking sector of Serra Gaúcha. The research is qualitative, exploratory, and applied in nature. Seven interviews were conducted with a twelve-fold questionnaire, the research instrument was adapted and validated. The interviews were transcribed and codified, and content analysis was performed. The results and conclusion showed that implementing a new management information system brought significant improvements to the company, such as greater efficiency, quality of information, reduction of operating costs, and agility in processes. However, the new system's rollout also came with challenges, such as significant upfront investment and employee resistance. The company must continue to monitor and evaluate the performance of the system, seeking solutions to the identified problems and ensuring user satisfaction