Impact of project leaders’ emotional intelligence on project management and employees

Abstract

Although the literature on emotional intelligence has been investigated for many years, little is still known about the impact of leaders' emotional intelligence on employees. The synthesis of evidence on this topic will allow managers to better understand the topic. In this way, the objective was to analyze the impacts of the emotional intelligence of the manager, project leader, on the performance of employees through scientific literature. A scoping review was carried out in accordance with the Joana Brigs Institute. 1,334 articles were found, of which 25 were included in this review. Research carried out in 19 different countries and involving 7,400 participants was identified. The studies involved research in different areas of knowledge, among which health, administration and education stood out. The impacts of project management leaders' emotional intelligence on their employees mainly involved job satisfaction. Furthermore, improvements in team harmony and engagement, team effectiveness, development and retention of talented team members, improvements in performance, prevention of team burnout and stress, facilitating the achievement of goals were highlighted. Organizational structures and the construction of meaningful and trusting relationships, which promote the ability to resolve conflicts between team members and interested parties. It is concluded that the emotional intelligence of the project management leader plays an important role in the performance and satisfaction of employees and in the success of projects.