Can democracy at work deliver mutual gains in the digital economy?

Abstract

Digital and AI-based technologies provide new tools to discipline workers, intensify monitoring, and deskill jobs. This article asks under what conditions these technologies can instead be used to generate mutual gains for employers, workers, and the broader public. Two developments are discussed, which provide opportunities for new coalitions in support of strengthened collective worker voice in technology adoption and deployment. First, the growing use of these tools in a range of service occupations provides opportunities for coalitions with customers or service users focusing on technologies' impact on service quality. Second, the importance of worker knowledge and skills as both inputs to and output of new AI-based technologies provides opportunities for a more collaborative approach to improving their accuracy and performance. To realize these opportunities for mutual gains, governments and labor unions first need to place institutional constraints on employers that strengthen bargaining rights and that protect minimum employment standards, workers' privacy and control over data, and job security.