Impact of structure on organisational performance of selected technical and service firms in Nigeria

Abstract

The study aimed at establishing the impact of structure on organizational performance. Organizations today are becoming more automated and complex, hence, the need to maintain and improve performance by structuring and restructuring based on changing strategy. The study was conducted using the survey approach. The geographical scope of study was Innoson Nigeria Ltd, and Etisalat, Enugu Regional Office. Two sources of data were utilised in the study: they included primary and secondary sources. The primary source was the administration of copies of designed questionnaire to a total of eighty (80) respondents that made up the sample for the study. Out of the eighty (80) copies administered, seventy eight (78) were completed and returned. Simple percentage (%), chi-square (*a) and correlation were used in analysis of the data and in testing the three hypotheses. Findings revealed that decentralization enhanced better and more informed decision making in technical and service firms in Nigeria; that task routine affected staff productivity both positively and negatively; and that a significant positive relationship existed between narrow span of control and efficiency in organizations. The study concluded and recommended among others that managers of organizations should adopt more decentralized forms of structures as means of improving the decision making process; that managers should combine both task routine and variety in organizing employees for carrying out task in order to reap the advantages of both systems of task assignment; and that employees should be empowered to be more innovative in carrying out tasks, whether routine or not.