Transformative leaders, trust, and relationships linking up to committed organizations

Abstract

This paper aims to explore the elements of transformative business servant leadership for improving the attributes of professional service providers for transformation under COVID-19. Through this paper, the authors identified determinant factors related to committed organizations with happy transformative servant business leadership, proposing a model of the relationship between the factors. This serves to enhance the implementation of happy transformative servant leadership in organizations in the post-pandemic era, with a greater chance of building trust and, a responsible culture with more committed employees. The research was conducted to interpret factors potentially related to committed organizations with happy transformative servant business leadership. Content analysis was performed on related literature to count the frequency of occurrence of words and phrases in relation to effective transformative leadership and relationship with trust in the organization. Thereafter main categories and concepts were identified before a theory was developed and a graphical model was generated based on the findings. Through NVivo qualitative analysis via text search on identified keywords, the factors — Effective Transformative Leadership and Relationship with Trust in Organization — were cited the most frequently in selected literature. The key factors for happy transformative servant business leadership are seldom studied for improving the organizational culture for management and employee relationships under post-COVID-19. With these findings, committed organizations shall re-think the ways of enhancing trust and relationship-building for happy transformative servant business leaders.