The concept of emotional labour within the boundaries of social responsibility

Abstract

The research aims to investigate the main areas of influence on work motivation and personal satisfaction in intensive emotional labour ambit: teaching profession. Once explained the concepts related to the process of negative influence on engagement, motivation, and poor performance effects, capable of attacking health (burnout), the authors decided to investigate the preponderant aspects of resilience to hostile and emotional labour-intensive work contexts. In this direction, the authors opted for field analysis, through the help of questionnaires on a vast cross-regional sample of professional teachers working in Italian public schools, on the other hand, it has been sampled the category of aspiring teachers (in literature observed as higher early stage motivated). It has been possible to attribute the role of activator of resilience to the ability to making-sense of the role and job carried out, resorting to the interpretative power of aphorisms, according to individual and institutional social responsibility. In this sense, teachers would demonstrate high resilience levels, validating the existence of a crucial power in making-sense against emotional labour intensity and hostile work environment, considering themselves however satisfied beyond the difficulties.