The impact of administrative skills on the performance of employees: A study of insurance companies’ governance

Abstract

The study’s goal was to determine the impact of administrative skills on employee performance. The descriptive-analytical method was used for the current study’s objectives. A questionnaire was created to gather data based on theoretical literature and prior research that evaluated the study factors. The study population consisted of 410 employees in Jordanian insurance companies, where the questionnaire was distributed to all of them, and 388 questionnaires valid for statistical analysis were retrieved. The study’s findings showed a statistically significant effect at the level (0.05) of the administrative skills with their dimensions (connection, planning, digital knowledge, team building, and integrity) combined on employee performance in its dimensions (performance efficiency, performance size, and performance type) with Jordanian insurance companies. The study recommends increasing the significance of taking into consideration personal characteristics in administrative work since they play a significant influence in obtaining outstanding performance and emphasizing the importance of factors of employee performance in insurance companies.