Telecommunications in South Africa: Governance of who is actually regulating?

Abstract

Although the Republic of South Africa telecommunications market is a maturing one with a large customer base to serve, it has been repeatedly been observed over the past few years that many good intentions were formulated in the regulatory sphere with sometimes poor outcomes and unclear governance. A number of surprising observations have been made on the outcomes, the delays or other process related events linked to regulatory measures. The paper thus researches first, from a governance point of view, who is actually regulating the telecommunications industry; it identifies next opportunities and bottlenecks whereby a change might happen to reach the expected outcomes. A political economy methodology is taken, backed up by extensive field work over 2010 and 2011, leading to a web of conjectures providing answers to the first question, based on an extensive analysis of key stakeholders goals, positions and interactions. Finally, a number of measures are proposed to improve the governance, regulatory impact and efficiency, and evolve the South African telecommunications eco-system.