Presenting valid and reliable tools to measure the effectiveness of a front line management training programme

Abstract

In order to demonstrate the effectiveness of planned learning from a training intervention, in terms of organizational performance, the systematic evaluation of the transfer of training is critical. The study followed a retrospective, longitudinal trend design with two groups of respondents and utilized the training evaluation measurement tools that the researchers developed. The key results of the study indicated the research’s value to the human resource development paradigm as research-based measurement tools, with known psychometric properties, were developed. These measurement tools could be used by training and development practitioners to effectively evaluate the impact made by a front line management training programme on the effectiveness of the organization.