E-business developments and skills requirements in the retail sector

Abstract

The article summarises the findings of an international study among retailers as to the state of e-business in the international retail sector and the skills required by the sector to cope with the changing technologies. The research methodology consists of three steps. Firstly, a comprehensive literature review was done; secondly, qualitative interviewing of experts in e-business, information technology and management was conducted; and thirdly, in-depth interviews with retail experts took place. The future success of retailers depends heavily on their abilities to take advantage of the technological developments. Therefore these companies have an increasing demand for employees who combine quantitative technological and statistical skills with expertise in qualitative fields. Retailers already report difficulties in obtaining the workforce they need. The situation is expected to become more problematic in the near future. Companies need to prepare themselves. Increasing the qualifications of employees is strongly recommended.