The impact of leadership styles on project success: Case of a telecommunications company

Author:

Lategan Tammy,Fore Stanley

Abstract

Challenges within the customer service industry make leadership styles a key factor in the success of customer service project delivery. This research provides an overview of information and knowledge within a corporate environment with an underlying theme of defining leadership styles within the customer service projects environment to ensure successful project delivery. This research aims to investigate the perception of leadership styles required and factors that contribute to successful project delivery effectiveness within a telecommunication customer service environment. A conceptual research model is formulated and is followed by a quantitative research process and analysis. The results of the study identified that employees had a neutral perception to leadership styles however; different leadership styles are important to themselves and the organisation.

Publisher

Virtus Interpress

Subject

Strategy and Management,Public Administration,Economics and Econometrics,Finance,Business and International Management

Reference23 articles.

1. ADAIR, J. 2005. How to grow leaders. Kogan Page.12

2. BODDY, D. & BUCHANAN, D. 1992. Take the Lead- Interpersonal Skills for Project Managers. Prentice Hall International Ltd. USA

3. BRINER, W. & HASTINGS, C. & GEDDES, M. 1996. Project Leadership: Second Edition. Gower Publishing.

4. BURKE, R. 2007. Small business entrepreneur guide to running a business. Burke Publishing.

5. CAGLE, R. 2005. You’re successful Project Management Career. American Management Association.

Cited by 6 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3