Performance of volunteers in the socio-economic registration census as representatives of the government

Abstract

Public administration emphasizes the importance of individual characteristics, including personality, influencing administrative behaviour. Service-provider characteristics have been used in public administration research. This study aimed to find out and analyze the performance of volunteers in the socio-economic registration census as government representatives. The research method used is quantitative research with structural equation model (SEM) analysis. The application used is the SEM PLS-4 Pro application. The study resulted that neuroticism, extraversion, and openness did not affect the performance of the volunteers. Neuroticism has a positive and significant effect on the performance of volunteers through the variable of being careful. Extraversion has a positive and significant effect on volunteer performance through being careful. Openness has a positive and significant effect on volunteer performance through being careful. Agreeableness has a positive and significant effect on the performance of research and studies volunteers either directly or through the careful variable. Conscientiousness positively and significantly affects performance either directly or through the variable carefully. Carefulness has a positive and significant effect on performance. This research can be used as a reference for selection in the selection of volunteers in the next period.