1. Rangel C. H.R. 3590: 111th Congress (2009–2010): Patient Protection and Affordable Care Act. https://www.congress.gov/bill/111th-congress/house-bill/3590. Accessed May 14 2016.
2. HCAHPS Hospital Survey. http://www.hcahpsonline.org/facts.aspx. Accessed May 14 2016.
3. QualityNet: scoring. http://www.qualitynet.org/dcs/ContentServer?c=Page&pagename=QnetPublic%2FPage%2FQnetTier3&cid=1228772237147. Accessed May 14 2016.
4. HCAHPS: Patients' Perspectives of Care Survey. https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-instruments/HospitalQualityInits/HospitalHCAHPS.html. Accessed May 14 2016.
5. The Relationship of Patient Satisfaction with Care and Clinical Outcomes