Author:
Gray Megan M.,Umoren Rachel,Sayre Cindy,Hagan Anna,Jackson Kim,Wong Karena,Kim Sara
Abstract
Background:
Training in speaking up skills for nursing professionals provides the groundwork for promoting a culture of curiosity and inquiry. At the foundation of speaking up is psychological safety for team members to disagree, offer alternative ideas, and ask questions.
Method:
A large-scale training session, Finding Your Voice: Speaking Up & Listening Skills, was designed and delivered to 1,306 nurses at an academic medical center.
Results:
Most participants reported that the session met the training goals (97%). There was an increase in participants' confidence in speaking up (pretraining 69% ± 19%; posttraining 73% ± 15%;
p
< .0001), and listening (pretraining 68% ± 19%; post-training 74% ± 15%;
p
< .0001). Leaders showed greater increases in confidence in listening and responding to nurses speaking up (leaders 5.6% vs. nonleaders 4.2%,
p
< .00001).
Conclusion:
Nurses benefited from an interactive educational experience by practicing strategies for speaking up and listening.
[
J Contin Educ Nurs
. 2024;55(6):309–316.]