1. Barton a. armstrong G. Preheim G. Gelmon s. & andrus l. (in press). a national delphi to determine developmental progression of quality and safety. Nursing Outlook.
2. commission on systemic interoperability. (2005). Ending the document game: Connecting and transforming your healthcare through information technology. Retrieved august 18 2009 from http://endingthedocumentgame. gov/noflash/index.html
3. the commonwealth Fund. (2006). Committed to safety: Ten case studies on reducing harm to patients. Retrieved august 18 2009 from http://www. c o m m o n w e a l t h f u n d . o r g /c o n t e n t / Publications/Fund-Reports/2006/ apr/committed-to-safety--ten-casestudies-on-Reducing-Harm-to-Patients.aspx
4. craven R.F. & Hirnle c.J. (2009). Fundamentals of nursing: Human health and function (6 th ed.). Philadelphia: lippincott Williams & Wilkins.
5. cRico/RMF. (2009). Teamwork as a tool for patient safety. Retrieved august 18 2009 from http://www.rmf.harvard.edu/patient-safety-strategies/ communication-teamwork/articles/ teamwork-as-a-tool.aspx