Author:
Tuxen Jarl,Boesen Morten,Møller Erik Leth
Abstract
This study evaluates the enhancement and preservation of resilience initiatives within the Danish health IT platform, sundhed.dk , used for managing COVID-19 test results and vaccine certifications. Employing a longitudinal approach, the research builds on qualitative interviews with IT personnel directly involved in the system's design and implementation. It assesses which measures implemented during the pandemic persisted, which were discarded, and how these strategies adapted over time. Results categorize enduring resilience-enhancing strategies into optimization of organisational structures, refinement of frontend processes, and improvement of backend systems. The research underscores the importance of re-evaluation over time to establish best practices for managing resilience in public sector IT infrastructure handling sensitive citizen data.
Publisher
University of Maribor Press
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