Process Management of Organizational Changes in the Case of Education Process within Organizations

Abstract

In the rapidly changing business environment of recent years, organizations aim to constantly improve efficiency and effectiveness by adding value to products and services for their clients. One of the most critical factors is employees' knowledge and skills, which organizations address through modern technology. Exploring digital solutions revealed potential benefits: environmental impact, resource efficiency, accessibility, scalability, data insights, innovation opportunities, and economic competitiveness. This article explores the transformative potential of integrating digitalization into traditional education processes. We conducted a thorough analysis using the EPC technique with the ARIS tool, resulting in a well-documented and conceptually developed digital education process. Comparing traditional and digitalized processes, we investigate education process challenges. The outcome reveals a dynamic education process with fewer activities and documents, a bigger percentage of activities supported by the information technology, and a shorter process throughput time. With summarizing achievements, this article guides organizations in considering a similar transition.