1. Centre for the Evaluation of Public Policy and Practice. Total quality management in the National Health Service: final report of an evaluation,1994
2. Quality Systems Standard;British Standards Institute,1987
3. Quia/its' iiiiprovciiinit tholiltlgh StaLndard/s;Dale, B.; Oakland, J.,1991
4. Qu/its' in public s. I7rL i.cs;Gaster, L.,1995
5. A proposed qualitsV system specifhcation for the National Health Setsice;Roones, E.,1988