1. NHS England. 2021/22 priorities and operational planning guidance. 25 Mar 2021. https://www.england.nhs.uk/publication/2021-22-priorities-and-operational-planning-guidance/.
2. Bostock N. NHS England plans to “embed total triage” in general practice post-pandemic. GP 2021 Mar 26. https://www.gponline.com/nhs-england-plans-embed-total-triage-general-practice-post-pandemic/article/1711145.
3. Patients have struggled to access general practice during the pandemic, Healthwatch reports