1. Kaizen: the key toJapan's competitive success;Imai, M.,1986
2. Continuous improvement as an ideal in health care;Berwick, D.M.;N EnglJ Med,1989
3. Managingfor quality in general practice;Irvine, D.,1990
4. The Deming management method;Walton, M.,1986
5. Managerial breakthrough;Juran, J.M.,1983