Abstract
Language barriers, if not adequately addressed, can prevent effective communication, impact patient safety and experience. Our research on language preference within the paediatric inpatient and outpatient services in west London revealed that 20% and 56%, respectively, would prefer to communicate in an alternative language than English. When we conducted emotional mapping analysis patients reported feeling ‘invisible’ and ‘not involved’ due to the lack of communication in their preferred language. Here, we describe our analysis and pilot intervention of using translated asthma care plans that aims to improve patient care, experience and outcomes by minimising the impact of language barriers.
Subject
Pediatrics, Perinatology and Child Health
Reference3 articles.
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2. Implications of Language Barriers for Healthcare: A Systematic Review
3. National Institute for Health and Care Excellence . Asthma: diagnosis and monitoring of asthma in adults children and young people. NICE. 2017 Nov. (Clinical guideline [NG80]). Available: www.nice.org.uk/guidance/ng80/evidence/full-guideline-asthma-diagnosis-andmonitoring-pdf-4656178047
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