1. Making communication and resolution programmes mission critical in healthcare organisations
2. Disclosing Harmful Medical Errors to Patients
3. National Steering Committee for Patient Safety . Safer together: a national action plan to advance patient safety. 2020. Available: www.ihi/org/safetyactionplan
4. World Health Organization . Global patient safety action plan 2021-2030: towards eliminating avoidable harm in health care; 2021.
5. Implementing communication and resolution programs: lessons learned from the first 200 hospitals;McDonald;J Patient Saf Risk Manag,2018