Exploring demographic and lifestyle associations with patient experience following telephone triage by a primary care doctor or nurse: secondary analyses from a cluster randomised controlled trial

Author:

Warren Fiona C,Calitri Raff,Fletcher Emily,Varley Anna,Holt Tim A,Lattimer Valerie,Richards David,Richards Suzanne,Salisbury Chris,Taylor Rod S,Campbell John L

Publisher

BMJ

Subject

Health Policy

Reference21 articles.

1. NHS England. General Practice Patient Survey. http://www.gp-patient.co.uk/ (accessed 19 Dec 2014).

2. Understanding ethnic and other socio-demographic differences in patient experience of primary care: evidence from the English General Practice Patient Survey;Lyratzopoulos;BMJ Qual Saf,2012

3. Drivers of overall satisfaction with primary care: evidence from the English General Practice Patient Survey;Paddison;Health Expect,2013

4. The effects of telephone consultation and triage on healthcare use and patient satisfaction: a systematic review;Bunn;Brit J Gen Prac,2005

5. Effectiveness of an ambulatory care telephone service in reducing drop-in visits and improving satisfaction with care;Stirewalt;Med Care,1982

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