1. Smith R . All changed, changed utterly. BMJ 1998;316:1917.
2. See (a) Independent Inquiry into Care Provided by Mid Staffordshire NHS Foundation Trust January 2005-March 2009, London: 2010, HC375 and (b) Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, HC 898, London: 2013. Note, however, the establishment of the cardiothoracic Rates of Survival After Heart Surgery in the UK. http://www.lightmediadev.co.uk/scts/patients/hospitals/ (accessed 22 Feb 2013).
3. Opinion surveys suggest high levels of satisfaction. See Public Perceptions of the NHS 2012, 2012, London, 2012, Ipsos/MORI. https://www.wp.dh.gov.uk/publications/files/2012/10/Public-Perceptions-of-the-NHS-Tracker-Spring-2012-Report-FINAL-v1.pdf..
4. Care and Compassion—a Report on Ten Investigations into NHS care of older people. London: 2011, HC 778: 8.
5. Dignity and Nutrition Inspection Programme—National Review. 2011, London: Care Quality Commission: 4.