Nurses’ perceptions of patient safety culture and adverse events in Hail City, Saudi Arabia: a cross-sectional approach to improving healthcare safety

Abstract

ObjectiveThis study aimed to assess nurses’ perceptions of patient safety culture (PSC) and its relationship with adverse events in Hail City, Saudi Arabia.DesignA cross-sectional study was conducted between 1 August 2023 and the end of November 2023 at 4 governmental hospitals and 28 primary healthcare centres.SettingHail City, Saudi Arabia.ParticipantsData were collected from 336 nurses using 3 instruments: demographic and work-related questions, PSC and adverse events.ResultsNurses had positive responses in the dimensions of ‘teamwork within units’ (76.86%) and ‘frequency of events reported’ (77.87%) but negative responses in the dimensions of ‘handoffs and transitions’ (18.75%), ‘staffing’ (20.90%), ‘non-punitive response to errors’ (31.83%), ‘teamwork across units’ (34.15%), ‘supervisor/manager expectations’ (43.22%) and ‘overall perception of patient safety’ (43.23%). Significant associations were found between nationality, experience, current position and total safety culture, with p values of 0.015, 0.046 and 0.027, respectively. Nurses with high-ranking perceptions of PSC in ‘handoffs and transitions,’ ‘staffing’ and ‘teamwork across hospital units’ reported a lower incidence of adverse events than those with low-ranking perceptions, particularly in reporting pressure ulcers (OR 0.86, 95% CI 0.78 to 0.94, OR 0.82, 95% CI 0.71 to 0.94 and OR 0.83, 95% CI 0.70 to 0.99, respectively) (p<0.05). Nurses with high-ranking perceptions of PSC in UK ‘handoffs and transitions’ reported a lower incidence of patient falls. Similarly, those with high-ranking perceptions in both ‘handoffs and transitions’ and ‘overall perception of patient safety reported a lower incidence of adverse events compared with those with low-ranking perceptions, especially in reporting adverse drug events (OR 0.83, 95% CI 0.76 to 0.91 and OR 0.75, 95% CI 0.61 to 0.92, respectively) (p<0.05).ConclusionFrom a nursing perspective, hospital PSCs have both strengths and weaknesses. Examples include low trust in leadership, staffing, error-reporting and handoffs. Therefore, to improve staffing, communication, handoffs, teamwork, and leadership, interventions should focus on weak areas of low confidence and high rates of adverse events.