Dynamic Capabilities in Hospitality And Tourism: A Review and Research Agenda

Abstract

The purpose of this study is to illuminate the processes through which dynamic capabilities (DC) operate in the hospitality and tourism industry. Dynamic capability related studies in hospitality and tourism are on the increase, especially in the last decade. However, no systematic assessment has been conducted on the mechanisms through which they are manifested and produce organizational outcomes. To achieve this end, the paper analyzes 20 years of research on dynamic capabilities in the hospitality and tourism literature by utilizing the Context-Intervention-Mechanism-Outcome (CIMO) framework. Then it describes how dynamic capabilities function to generate outcomes such as performance, sustainability and innovation. The findings identified eight different contexts that dynamic capabilities operate in. As a result, ten different interventions generate six groups of outcomes through nine types of mechanisms. All the relationships among these categories are highlighted and their significance is discussed. Lastly, the study suggests novel research questions to advance knowledge accumulation in this research field