1. Improving Interpersonal communication between healthcare providers and patients. Bethseda, MD: Quality Assurance Project. 1997.
2. The Joint Commission. Advancing communication, cultural competence, and patient-and family-centred care: A roadmap for hospitals. 2010. Retrieved from:
http://www.jointcommission.org/assets/1/6/ARoadmapforHospitalsfinalversion727.pdf
. Accessed 15 Oct 2016.
3. Mathole T, Lindmark G, Majoko F, Ahlberg BM. A qualitative study of women’s perspectives of antenatal care in rural area of Zimbabwe. Midwifery. 2004;20:122–32.
4. Kumbani L, Bjune G, Chirwa E, Malata A, Odland J. Why some women fail to give birth at health facilities: a qualitative study of women’s perceptions of perinatal care from rural southern Malawi. Reprod Health. 2013;10:9.
5. Stewart MA. Effective physician-patient communication and health outcomes: a review. Canad Med Assoc J. 1995;152(9):1423–33.