Measuring client experiences in long-term care in the Netherlands: a pilot study with the Consumer Quality Index Long-term Care

Author:

Triemstra Mattanja,Winters Sjenny,Kool Rudolf B,Wiegers Therese A

Publisher

Springer Science and Business Media LLC

Subject

Health Policy

Reference33 articles.

1. CAHPS: Consumer Assessment of Healthcare Providers and Systems. [ http://www.cahps.ahrq.gov ]

2. Sixma HJ, Kerssens JJ, Van Campen C, Peters L: Quality of care from the patients' perspective: from theoretical concept to a new measuring instrument. Health Expect. 1998, 1 (2): 82-95. 10.1046/j.1369-6513.1998.00004.x.

3. Sixma HJ, Van Campen C, Kerssens JJ, Peters L: Quality of care from the perspective of elderly people: the QUOTE-elderly instrument. Age Ageing. 2000, 29 (2): 173-178. 10.1093/ageing/29.2.173.

4. Sixma HJ, Delnoij DMJ, (eds): [CQI Manual. An instruction for the development and use of Consumer Quality Index (CQI) questionnaires] [In Dutch]. 2007, Utrecht: Centrum Klantervaring Zorg

5. Dutch Centre for Consumer Experience in Health Care. [ http://www.centrumklantervaringzorg.nl/centre-for-consumer-experience-in-health-care.html ]

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