1. FCC. Next generation 911; text-to-911; next generation 911 applications. Proposed rule by the Federal Communications Commission on 01/09/2013. Federal Register CFR #47-CFR-20, document #78 FR 1799. Washington DC: FCC; 2013.
https://federalregister.gov/a/2013-00159
. Accessed 11 Oct 2017
2. NENA. NG911 transition plan considerations information document (report # INF-008.2.1–2013). Arlington: National Emergency Number Association; 2013.
https://www.nena.org/resource/resmgr/Standards/NENA-INF-008.2.1-2013_NG9-1-.pdf
. Accessed 11 Oct 2017
3. Bernier S. Social Media and Disasters: Best Practices and Lessons Learned. Disaster Preparedness Summit; 2011.
4. Felipe PM. A closer look: in honor and appreciation of emergency dispatchers. Oroville mercury register, 2008.
5. Troxell RM. Indirect exposure to the trauma of others: the experiences of 911 telecommunicators (doctoral dissertation). Retrieved from ProQuest dissertations and theses database; 2008. Pub no: 3335425.