Reducing waiting time and raising outpatient satisfaction in a Chinese public tertiary general hospital-an interrupted time series study

Author:

Sun JingORCID,Lin Qian,Zhao Pengyu,Zhang Qiongyao,Xu Kai,Chen Huiying,Hu Cecile Jia,Stuntz Mark,Li Hong,Liu Yuanli

Funder

National Health and Family Planning Commission of the People's Republic of China

Publisher

Springer Science and Business Media LLC

Subject

Public Health, Environmental and Occupational Health

Reference33 articles.

1. Valentine NB, Silva A, Kawabata K, et al. Health system responsiveness: concepts, domains, and operationalization. In: CJL M, Evans DB, editors. Health systems performance assessment: debates, methods and empiricism. Geneva: World Health Organization; 2003. p. 96.

2. Silva A. A Framework for measuring responsiveness. GPE Discussion Paper Series: No. 32. EIP/GPE/EBD. Geneva: World Health Organization; 2010.

3. Committee on Quality of Health Care in America and Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century. Washington DC: National Academy Press; 2001. http://www.nap.edu/books/0309072808/html/ . Accessed 16 May 2017

4. Harper PR, Gamlin HM. Reduced outpatient waiting times with improved appointment scheduling: a simulation modeling approach. OR Spectr. 2003;25:207–22. doi: 10.1007/s00291-003-0122-x .

5. Michael M, Schaffer SD, Egan PL, et al. Improving wait times and patient satisfaction in primary care. J Healthc Qual. 2013;35(2):50–60. doi: 10.1111/jhq.12004 .

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