Applying revised gap analysis model in measuring hotel service quality
Author:
Publisher
Springer Science and Business Media LLC
Subject
Multidisciplinary
Link
http://link.springer.com/content/pdf/10.1186/s40064-016-2823-z.pdf
Reference45 articles.
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4. Callan RJ, Kyndt G (2001) Business travelers’ perception of service quality: a prefatory study of two European city centre hotels. Int J Tourism Res 3(4):313–323
5. Carman JM (1990) Consumer perceptions of service quality: an assessment of the dimensions. J Retail 66(1):33–55
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