Business process performance measurement: a structured literature review of indicators, measures and metrics-Reference-Cited by-同舟云学术

Business process performance measurement: a structured literature review of indicators, measures and metrics

Published:2016-10-18 Issue:1 Volume:5 Page:
ISSN:2193-1801
Container-title:SpringerPlus
language:en
Short-container-title:SpringerPlus

Author:

Van Looy Amy^ORCID,Shafagatova Aygun

Publisher

Springer Science and Business Media LLC

Subject

Multidisciplinary

Link

http://link.springer.com/content/pdf/10.1186/s40064-016-3498-1.pdf

Reference36 articles.

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3. Bronzo M, de Resende PTV, de Oliveira MP, McCormack KP, de Sousa PR, Ferreira RL (2013) Improving performance aligning business analytics with process orientation. Int J Inf Manag 33(2):300–307

4. Butler A, Letza SR, Neale B (1997) Linking the balanced scorecard to strategy. Long Range Plann 30(2):242–253

5. Cross KF, Lynch RL (1988) The “SMART” way to define and sustain success. Natl Product Rev 8(1):1–23

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