1. Institute of Medicine: Crossing the Quality Chasm: Crossing the Quality Chasm: A new health system for the 21st century. Book Crossing the Quality Chasm: A new health system for the 21st century. 2001, City: Institute of Medicine
2. Australian Commission on Safety and Qaulity in Healthcare: Patient-Centred Care: Improving Quality and Safety by Focusing Care on Patients and Consumers. Book Patient-Centred Care: Improving Quality and Safety by Focusing Care on Patients and Consumers. 2010, City: ACSQHC
3. Goodrich J, Cornwell J: Seeing the Person in the Patient. The Point of Care Review Paper. 2008, London: King’s Fund
4. Agency for Healthcare Research and Quality (AHRQ): National Healthcare Quality Report. Book National Healthcare Quality Report. 2003, City: AHRQ
5. Eight picker principles of patient-centered care.
http://pickerinstitute.org/about/picker-principles/
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