Assessment of telepsychiatry services provided by Okasha Institute of Psychiatry during COVID-19 pandemic

Abstract

Abstract Background Telemedicine has a great role in delivering clinical services when distance and time are critical factors. Although this tool does not replace a medical examination, it was inevitably needed service during COVID-19 pandemic as it avoided the need for a patient’s visit, particularly at times when confinement measures are being enforced. As technology is sweeping the earth, the role of telemedicine should be evaluated precisely as an ongoing service with great emphasis on patient’s satisfaction. Patients and methods Participants of telepsychiatric services using Ain Shams University platform for three consecutive months (July, August, and September 2021) were enrolled in the study. Data were collected using Google form, and patients were approached via telephone calls. De novo questionnaire for assessing patient’s satisfaction was conducted in Arabic to assess patient satisfaction. Results A total of 104 participants receiving video consultation. Positive attitude towards remote consultations was concluded, where 80.8% (84) of the patients were satisfied from telepsychiatry services. Conclusion Our study highlights high degree of satisfaction among patients receiving telepsychiatry consultations provided by Okasha Institute of Psychiatry, Ain Shams University, Egypt.