Author:
Larsson Glenn,Dagerhem Alma,Wihlborg Jonas,Rantala Andreas
Abstract
Abstract
Background
The ambulance service is facing an increased number of calls and ambulance assignments. Between 12 and 42% of all assignments result in non-conveyance to the Accident and Emergency Department. However, there is limited knowledge regarding satisfaction among patients and significant others when patients are assessed as non-urgent and discharged at the scene. Therefore, the aim of the study was to explore and compare satisfaction with the ambulance service among patients and significant others when the patient was discharged at the scene.
Methods
The present study was designed as a cross-sectional exploratory survey with a consecutive sample employing the Consumer Emergency Care Satisfaction Scale questionnaire on patients and significant others.
Results
A total of 162 questionnaires were analysed, 87 patients and 75 significant others. Overall, satisfaction was high with no significant difference between patients and significant others, although 17-19% were dissatisfied with the discharge information.
Conclusions
Generally, patients and significant others are satisfied with the care provided by the Ambulance Service when discharged at the scene and thus not conveyed the Accident and Emergency Department. The participants were especially satisfied with Specialist Ambulance Nurses’ interpersonal skills, e.g., making time and providing thorough information. Guidelines for assignments involving non-conveyance, as well as information, instructions and what to expect when discharged at the scene can be improved.
Publisher
Springer Science and Business Media LLC
Reference61 articles.
1. Andrew E, Nehme Z, Cameron P, Smith K. Drivers of increasing emergency ambulance demand. Prehosp Emerg Care. 2020;24(3):385.
2. Lowthian JA, Cameron PA, Stoelwinder JU, Curtis A, Currell A, Cooke MW, et al. Increasing utilisation of emergency ambulances. Aust Health Rev. 2011;35(1):63–9.
3. Fisher JD, Freeman K, Clarke A, Spurgeon P, Smyth M, Perkins GD, et al. Patient safety in ambulance services: a scoping review. Health Serv Deliv Res. 2015;21(3):21–250.
4. Forsell L, Forsberg A, Kisch A, Rantala A. Inequalities and short-term outcome among patients assessed as non-urgent in a Swedish ambulance service setting. Int Emerg Nurs. 2021;57:101018.
5. Höglund E, Andersson-Hagiwara M, Schroder A, Moller M, Ohlsson-Nevo E. Characteristics of non-conveyed patients in emergency medical services (EMS): a one-year prospective descriptive and comparative study in a region of Sweden. BMC Emerg Med. 2020;20(1):61.
Cited by
1 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献