Evaluating health worker performance in Benin using the simulated client method with real children

Author:

Rowe Alexander K,Onikpo Faustin,Lama Marcel,Deming Michael S

Publisher

Springer Science and Business Media LLC

Subject

Public Health, Environmental and Occupational Health,Health Informatics,Health Policy,General Medicine

Reference29 articles.

1. Madden JM, Quick JD, Ross-Degnan D, Kafle KK: Undercover careseekers: simulated clients in the study of health provider behavior in developing countries. Soc Sci Med. 1997, 45: 1465-1482. 10.1016/S0277-9536(97)00076-2.

2. Watson MC, Norris P, Granas AG: A systematic review of the use of simulated patients and pharmacy practice research. Int J Pharm Practice. 2006, 14: 83-93. 10.1211/ijpp.14.2.0002.

3. Franco LM, Daly CC, Chilongozi D, Dallabetta G: Quality of case management of sexually transmitted diseases: comparison of the methods for assessing the performance of providers. Bull World Health Organ. 1997, 75: 523-532.

4. Leonard K, Masatu MC: Outpatient process quality evaluation and the Hawthorne effect. Soc Sci Med. 2006, 63: 2330-2340. 10.1016/j.socscimed.2006.06.003.

5. Roethlisberger FJ, Dickson WJ: Management and the worker: an account of a research program conducted by Western Electric Company, Hawthorne Works, Chicago. 1939, Cambridge: Harvard University Press

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