Occupational voice demands and their impact on the call-centre industry
Author:
Publisher
Springer Science and Business Media LLC
Subject
Public Health, Environmental and Occupational Health
Link
http://link.springer.com/article/10.1186/1471-2458-9-108/fulltext.html
Reference19 articles.
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3. Williams NR: Occupational groups at risk of voice disorders: a review of the literature. Occup Med-Oxford. 2003, 53: 456-460. 10.1093/occmed/kqg113.
4. Health and Safety Executive: Psychosocial risk factors in call centres: An evaluation of work design and well-being. 2003, Norwich: HMSO
5. Vilkman E: Occupational safety and health aspects of voice and speech professions. Folia Phoniatr Logop. 2004, 56: 220-253. 10.1159/000078344.
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