1. Aiello A, Garman A, Morris BS: Patient satisfaction with nursing care: A multilevel analysis. J Quality Management in Health Care. 2000, 312 (3): 187-191.
2. Marquis MS, Davies AR, Ware JE: Patient satisfaction and change in medical care provider: a longitudinal study. Med Care. 1983, 21: 821-829. 10.1097/00005650-198308000-00006.
3. Donabedian A: The quality of care. How can it be assessed?. JAMA. 1988, 260: 1743-1748. 10.1001/jama.1988.03410120089033.
4. Joint Commission on Accreditation of Health care Organizations: Comprehensive Accreditation Manual for Pathology and Clinical Laboratory Services. 2005, Joint Commission on Accreditation of Healthcare Organizations, Oakbrook Terrace, Ill, PI.3.10
5. College of American Pathologists: Laboratory General Checklist: laboratory accreditation program. 2005, College of American Pathologists, Northfeld, Ill, GEN.20316