Telephone counselling by nurses in Norwegian primary care out-of-hours services: a cross-sectional study-Reference-Cited by-同舟云学术

Telephone counselling by nurses in Norwegian primary care out-of-hours services: a cross-sectional study

Published:2017-09-06 Issue:1 Volume:18 Page:
ISSN:1471-2296
Container-title:BMC Family Practice
language:en
Short-container-title:BMC Fam Pract

Author:

Midtbø Vivian^ORCID,Raknes Guttorm,Hunskaar Steinar

Funder

National Centre for Emergency Primary Health Care, Uni Research Health, Bergen, Norway

Publisher

Springer Science and Business Media LLC

Subject

Family Practice

Link

http://link.springer.com/content/pdf/10.1186/s12875-017-0651-z.pdf

Reference39 articles.

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2. Eikeland OJ, Raknes G, Tønsaker S, Hunskår S. Vakttårnprosjektet. Epidemiologiske data frå legevakt. Samlerapport for 2013. Rapport nr. 3–2014. [The Watchtower project. Epidemiological data from OOH services 2013]. Bergen: National Centre for Emergency Primary Health Care, Uni Research Health; 2014.

3. Derkx HP, Rethans JJ, Muijtjens AM, Maiburg BH, Winkens R, van Rooij HG, et al. Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study. BMJ. 2008;337:a1264.

4. Derkx HP, Rethans JJ, Maiburg BH, Winkens RA, Muijtjens AM, van Rooij HG, et al. Quality of communication during telephone triage at Dutch out-of-hours centres. Patient Educ Couns. 2009;74:174–8.

5. Derkx HP, Rethans JJ, Knottnerus JA, Ram PM. Assessing communication skills of clinical call handlers working at an out-of-hours centre: development of the RICE rating scale. Br J Gen Pract. 2007;57:383–7.

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