Positioning work related stress – GPs’ reasoning about using the WSQ combined with feedback at consultation

Abstract

Abstract Background General practitioners (GPs) regularly handle cases related to stress and work capacity, but often find this work difficult. However, using an assessment tool in a structured way can increase GPs’ awareness of the risk for sick leave and need of referrals to preventive measures. Today there is no established methodical practice for this in primary health care. The aim of this study was to explore GPs’ reasoning about using the Work Stress Questionnaire combined with feedback at consultation as an early intervention to reduce sick leave. Methods A focus group study was performed with 23 GPs at six primary health care centres. The discussions were analysed based on a method by Krueger. Results Three themes emerged. Positioning work-related stress describes the need to make fundamental standpoints on stress and how it should be handled, to make sense of their work concerning work-related stress. Making use of resources focuses on GPs performing to the best of their ability using assigned resources to treat patients with stress-related ill health, even if the resources were perceived as insufficient. Practising daily work focuses on the GPs’ regular and preferred way of working set against the degree of intrusion and benefits. The two related themes making use of resources and practising daily work were mirrored through the third theme, positioning work-related stress, to form an understanding of how GPs should work with patients perceiving work-related stress. Conclusions The GPs own competence and tools, those of other professionals and the time allocated were seen as important when treating patients perceiving ill health due to work-related stress. When resources were insufficient though, the GPs questioned their responsibility for these patients. The results also indicate that the GPs viewed their ordinary consultative way of working as sufficient to identify these patients. The intervention was therefore not seen as useful for early treatment of patients at risk of sick leave due to work-related stress. However, prevention is an important part of the PHC’s responsibility, and strategies concerning stress-related ill health therefore need to be more thoroughly formulated and incorporated. Trial registration ClinicalTrials.gov, NCT02480855. Registered 20 May 2015.