What do patients really want? An in-depth examination of patient experience in four Australian hospitals-Reference-Cited by-同舟云学术

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What do patients really want? An in-depth examination of patient experience in four Australian hospitals

Published:2019-01-15 Issue:1 Volume:19 Page:
ISSN:1472-6963
Container-title:BMC Health Services Research
language:en
Short-container-title:BMC Health Serv Res

Author:

Rapport F.,Hibbert P.,Baysari M.,Long J. C.,Seah R.,Zheng W. Y.,Jones C.,Preece K.,Braithwaite J.

Funder

St. Vincent's Health Australia

Publisher

Springer Science and Business Media LLC

Subject

Health Policy

Link

http://link.springer.com/content/pdf/10.1186/s12913-019-3881-z.pdf

Reference22 articles.

1. Hawthorne G, Sansoni J, Hayes L, Marosszeky N, Sansoni E. Measuring patient satisfaction with health care treatment using the short assessment of patient satisfaction measure delivered superior and robust satisfaction estimates. J Clin Epidemiol. 2014;67(5):527–37. https://doi.org/10.1016/j.jclinepi.2013.12.010 .

2. Doyle C, Lennox L, Bell D. A systematic review of evidence on the links between patient experience and clinical safety and effectiveness. BMJ Open. 2013;3(1): 1–18. https://doi.org/10.1136/bmjopen-2012-001570 .

3. Al-Abri R, Al-Balushi A. Patient satisfaction survey as a tool towards quality improvement. Oman Med J. 2014;29(1):3–7. https://doi.org/10.5001/omj.2014.02 .

4. Gleeson H, Calderon A, Swami V, Deighton J, Wolpert M, Edbrooke-Childs J. Systematic review of approaches to using patient experience data for quality improvement in healthcare settings. BMJ Open. 2016;6(8).

5. Sitzia J, Wood N. Patient satisfaction: a review of issues and concepts. Soc Sci Med. 1997;45(12):1829–43.

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