Improving outpatient satisfaction by extending expected waiting time
Author:
Funder
National Natural Science Foundation of China
Publisher
Springer Science and Business Media LLC
Subject
Health Policy
Link
http://link.springer.com/content/pdf/10.1186/s12913-019-4408-3.pdf
Reference47 articles.
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3. Edlund MJ, Young AS, Kung FY, Sherbourne CD, Wells KB. Does satisfaction reflect the technical quality of mental health care. Health Serv Res. 2003;38:631–45.
4. Al-Harajin RS, Al-Subaie SA, Elzubair AG. The association between waiting time and patient satisfaction in outpatient clinics: findings from a tertiary care hospital in Saudi Arabia. J Family Community Med. 2019;26:17–22.
5. Ahmadi Kashkoli S, Zarei E, Daneshkohan A, Khodakarim S. Hospital responsiveness and its effect on overall patient satisfaction: a cross-sectional study in Iran. Int J Health Care Qual Assur. 2017;30:728–36.
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