Trends in patient satisfaction in Dutch university medical centers: room for improvement for all
Author:
Publisher
Springer Science and Business Media LLC
Subject
Health Policy
Link
http://link.springer.com/article/10.1186/s12913-015-0766-7/fulltext.html
Reference53 articles.
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2. Coulter A. Trends in patients' experience of the NHS. Oxford: Picker Institute Europe; 2006.
3. Davies EA, Meterko MM, Charns MP, Seibert ME, Cleary PD. Factors affecting the use of patient survey data for quality improvement in the Veterans Health Administration. BMC Health Serv Res. 2011;11:334.
4. Groene O. Patient centredness and quality improvement efforts in hospitals: rationale, measurement, implementation. Int J Qual Health Care. 2011;23:531–7.
5. Reeves R, Seccombe I. Do patient surveys work? The influence of a national survey programme on local quality-improvement initiatives. Qual Saf Health Care. 2008;17:437–41.
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