Building trust and rapport early in the new doctor-patient relationship: a longitudinal qualitative study

Author:

Dang Bich N.,Westbrook Robert A.,Njue Sarah M.,Giordano Thomas P.

Funder

Baylor College of Medicine Chao Physician-Scientist Award

Publisher

Springer Science and Business Media LLC

Subject

Education,General Medicine

Reference55 articles.

1. Fitzpatrick R, Hopkins A. Problems in the conceptual framework of patient satisfaction research: an empirical exploration. Sociol Health Illn. 1983;5(3):297–311.

2. Frankel RM, Stein T. Getting the most out of the clinical encounter: the four habits model. Perm J. 1999;3(3):79–88.

3. Hall MA, Dugan E, Zheng B, Mishra AK. Trust in physicians and medical institutions: what is it, can it be measured, and does it matter? Milbank Q. 2001;79(4):613–39.

4. Jackson JL, Chamberlin J, Kroenke K. Predictors of patient satisfaction. Soc Sci Med. 2001;52(4):609–20.

5. Harris MJ, Garris CP. You never get a second chance to make a first impression: behavioral consequences of first impressions. In: Ambady N, Skowronski JJ, editors. First impressions. New York: Gulford Press; 2008. p. 147-68.

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